The maximum number of complaints accounting to six lakh complaints were registered against the UP government between 2018 and 2020 through the online centralized system of complaints. Whereas Maharashtra remained at number two. More than two lakh complaints were received against the Maharashtra government. Not only this UP also topped in disposal of complaints. The Central Government told the Lok Sabha on Wednesday that during the said three years, a total of 6,19,358 complaints were received from Uttar Pradesh, out of which 5,35,153 were resolved.
A total of 2,17,509 complaints were registered against the Maharashtra government during this period on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS). Of these, 78,378 complaints were resolved. This information was given in written reply to a question in Lok Sabha.
Know how many complaints were received against which state and how much was settled:
State Complaints Received Redressal
Rajasthan 1,75,685 1,60,567
Haryana 1,54,342 1,29,523
Madhya Pradesh 1,53,993 30,681
Gujarat 1,28,025 1,17,054
Bihar 1,27,556 47,374
Delhi 1,17,038 1,01823
Karnataka 90, 427 59,333
West Bengal 73,035 9,806
Punjab 46,307 19,215
Chhattisgarh 33,830 30,867
Complaints can be lodged from anywhere
Union Minister of State for Personnel Jitendra Singh told Lok Sabha that the Central Government has made available a countrywide grievance redressal platform – CPGRAMS – at https://pgportal.gov.in. Any citizen can lodge his grievances related to Central Ministries/Departments/State Governments/Union Territories (UTs) on it from anywhere.
All states and union territories are connected with this platform
Singh informed that each Ministries/Departments of the Central Government and State Governments/Union Territories are associated with this system. The complaints lodged on this are resolved by the concerned Ministries/Departments/States/Union Territories. The CPGRAMS is also available to the citizens through the mobile app. With this the UMANG platform has also been added.
The Union Minister said that the government has also signed an MoU with the Common Service Centers (CSCs) of the Union Ministry of Information Technology and Electronics to further ease the process of filing complaints. Complaints can also be lodged through them.
Measures taken to make the platform practical
The Central Government has taken several measures to make the CPGRAMS platform more practical and user-friendly. These include steps like integration of state grievance portals with CPGRAMS, disposal of complaints in 45 days instead of 60 and introduction of appellate mechanism in CPGRAMS.